SITHFAB021 Provide responsible service of alcohol

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

> interpret the relevant legal requirements for responsible sale or service of alcohol for the local state or territory law

> source and explain two organisational or house policies and procedures that must be followed for the responsible sale or service of alcohol

> outline at least three early indicators of intoxication and outline suitable intervention strategies to prevent intoxication

> outline the procedure to refuse sale or service of alcohol and assist each of the following groups of intoxicated customers:

• those in emotional or physical distress

• those with no food consumption during extended service of alcohol

• those who appear to be under the effect of illicit substances or other drugs

> interpret organisational or house requirements and outline appropriate communication and conflict-resolution skills to be used when asking the following different intoxicated customers to leave the premises:

• one compliant customer

• one difficult customer refusing to leave

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

> public interest reasons for implementing responsible service of alcohol (RSA) practices

> ways of assessing intoxication

> customers to whom sale or service should be refused according to house policy and state and territory legislation

> impact of excessive drinking

> key agencies and how to source relevant information on laws, regulations and codes of practice or conduct

> methods of supplying information on responsible sale or service of alcohol to customers

> current promotional and strategic community education campaigns developed and conducted by agencies and industry groups

> effects of alcohol

> factors that affect individual responses to alcohol

> time for effects of alcohol to be registered

> what constitutes a standard drink for different beverage types and acceptable measures of alcohol

> indicators of erratic drinking patterns

> communications methods used when refusing service

> appropriate means of assistance to be offered when refusing service

> principles of responsible delivery of packaged liquor

> purpose and benefits of RSA

> principles of harm minimisation

> strategies to minimise the harm associated with liquor abuse

> key provisions of liquor laws, regulations or house policies at a depth relevant to entry-level roles in licensed premises and the following general requirements and information that must be considered for the relevant State or Territory

> legal drink and drive limits customised to state or territory legislation

> organisation specific policies and procedures for the responsible sale or service of alcohol

The course is delivered over 2 days in a blended format, combining online and face-to-face simulated classroom-based learning, with a 1-day in-class practical session, trainer-led scenarios and practical demonstrations.

This mixed-mode delivery requires participants to complete the online learning modules and assessments via the online learning management system (LMS) before attending the 1-day practical session.

Your online learning and language, literacy, and numeracy (LLN) test must be completed and submitted electronically at least 48 hours before your practical training day. Please ensure you complete the LLN test before starting your online assessment.

Participants who have not completed the online learning and assessment beforehand will not be permitted to attend the class.

The online learning and assessment component typically takes 8–12 hours to complete, depending on your skill level.

*Note: Students must bring their smartphones, tablets, and/or laptops to complete some activities virtually. Please discuss options for support with our administration staff upon enrolment.

• We require candidates to complete an LLN test prior to attending practical training. This includes digital literacy, as you will need to be proficient in basic computer use.

• Individuals with disabilities, including those who use a wheelchair or have other mobility requirements that may affect their participation in some activities, are encouraged to contact us before enrolling to discuss their specific needs and arrange reasonable adjustments.

• Candidates must be at least 18 years of age to attend. For individuals under 18, they must wait until their 18th birthday as RSA training involves the sale, supply, and/or service of alcohol.

• International students are accepted into this course.

• USI (Unique Student Identifier) is required. From 1 January 2015, every student who undertakes nationally recognised Vocational Education and Training (VET) in Australia is required to have a USI - www.usi.gov.au.

• $190 tuition fee.

• All learning materials included, no additional costs.

• Recognised Prior Learning (RPL) is not available for this course.

• As this is a short course, we do not accept deposits to secure a place on the course, we require full payment prior to commencing.

• On successful completion of the training, you will receive a digital Statement of Attainment for SITHFAB021 Provide Responsible Service of Alcohol.

Total Cost: $190