SITHGAM022 Provide responsible gambling services

Onsite training
_ hours (with breaks)

x:xx AM - x:xx PM

Classes available weekly

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45 Montgomery St,
Kogarah NSW 2217

Pre-requisites

None

For more information

Go to training.gov.au ↗

Overview

This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who may be at risk of or are already experiencing harm from gambling.

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.

The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.

Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.

Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.

The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.

Those developing training to support this unit must consult the relevant state and territory gaming licensing authority to determine accreditation arrangements for courses, trainers and assessors.

The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).

Under differing state and territory legislation this is a required certification unit for certain nominated personnel operating in licensed gambling premises.

Price: $___

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For Corporate or Group bookings of 3+ people email contact@shieldtraininggroup.edu.au

  • Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

    > point one

    > point two

    > point three:

    • three a

    • three b

  • Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

    > point one

    > point two

  • The course is delivered over 2 days in a blended format, combining online and face-to-face simulated classroom-based learning, with a 1-day in-class practical session, trainer-led scenarios and practical demonstrations.

    This mixed-mode delivery requires participants to complete the online learning modules and assessments via the online learning management system (LMS) before attending the 1-day practical session.

    Your online learning and language, literacy, and numeracy (LLN) test must be completed and submitted electronically at least 48 hours before your practical training day. Please ensure you complete the LLN test before starting your online assessment.

    Participants who have not completed the online learning and assessment beforehand will not be permitted to attend the class.

    The online learning and assessment component typically takes 8–12 hours to complete, depending on your skill level.

    *Note: Students must bring their smartphones, tablets, and/or laptops to complete some activities virtually. Please discuss options for support with our administration staff upon enrolment.

    • We require candidates to complete an LLN test prior to attending practical training. This includes digital literacy, as you will need to be proficient in basic computer use.

    • Individuals with disabilities, including those who use a wheelchair or have other mobility requirements that may affect their participation in some activities, are encouraged to contact us before enrolling to discuss their specific needs and arrange reasonable adjustments.

    • Candidates must be at least 18 years of age to attend. For individuals under 18, they must wait until their 18th birthday as RSA training involves the sale, supply, and/or service of alcohol.

    • International students are accepted into this course.

    • USI (Unique Student Identifier) is required. From 1 January 2015, every student who undertakes nationally recognised Vocational Education and Training (VET) in Australia is required to have a USI - www.usi.gov.au.

    • $___ tuition fee.

    • All learning materials included, no additional costs.

    • Recognised Prior Learning (RPL) is not available for this course.

    • As this is a short course, we do not accept deposits to secure a place on the course, we require full payment prior to commencing.

    • On successful completion of the training, you will receive a digital Statement of Attainment for SITHGAM022 Provide responsible gambling services.

    Total Cost: $___